30-Day No-Hassle Returns

If you'd like to exchange or return your order, please email and we will email you a prepaid shipping label. Drives that have been laser-etched can not be returned, but we'll happily exchange/repair drives with any issues. Note that engraved drives can be exchanged but not returned.

5-Year Warranty Service

If you're having a hardware issue with your drive, please email and we'll promptly get back to you with the details on processing your return or warranty claim.

Portable Software Support

Support for your handy portable software can be found in the Support pages as well as our online forums.

ClevX DriveSecurity powered by ESET NOD32 Support

Support for DriveSecurity is available within the ESET knowledgebase. Note that there is no phone, email, or online forum-based support available and that the 5-year license can not be transferred to another device. We provide a guide to Reinstall Clevx DriveSecurity on the Carbide with links to the appropriate downloads as well. Carbide Manual

Download Carbide Manual (PDF Format)